Refund policy

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Return Policy

1. General Policy

All sales are considered final. Returns shall be accepted only in exceptional circumstances and solely at the absolute discretion of the Store Owner. The decision of the Store Owner regarding acceptance or rejection of any return request shall be final and binding.

2. Return Request Procedure

Any request for return must be communicated to the Store Owner via WhatsApp on the designated contact number within the same calendar day of delivery/receipt of the product. The return request must clearly state the reason for the return and be accompanied by adequate supporting evidence, including but not limited to:

  • Complete unboxing video recorded from the unopened package stage until inspection of the product;
  • Clear photographs of the product, packaging, shipping label, and any alleged defect or discrepancy; and
  • Any other supporting information reasonably requested by the Store Owner.

Failure to provide the required evidence may result in rejection of the return request.

3. Condition of Returned Products

A product approved for return must be:

  • Unused, untampered, and in its original condition;
  • Returned with all original packaging, accessories, manuals, labels, tags, and complimentary items (if any);
  • Free from any signs of installation, operation, wear, damage, or alteration.

Products that do not meet the above conditions shall not be eligible for return.

4. Right of Review and Approval

Submission of a return request does not constitute acceptance of the return. The Store Owner reserves the right to review all facts, evidence, and circumstances before making a determination. Return approval shall be granted only where the Store Owner reasonably determines that exceptional circumstances justify such return.

5. Dispute Resolution

By placing an order, the customer acknowledges and agrees to comply with this Return Policy. Any concerns relating to a return request must first be raised directly with the Store Owner through the prescribed communication channel. The Store Owner shall endeavor to address genuine grievances in good faith.

Refunds
  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 7-10 business days).
Order Changes and Cancellation Policy
  • 24-Hour Window: Customers can cancel orders for a full refund (after deduction of 10% processing charges) within 24 hours of purchase.